gf99 Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement governing the use of the gf99 platform and all associated services ("Services"). These Terms apply between gf99 ("Company", "we", "us") and any individual or entity ("User", "you") who accesses or uses the gf99.lat website or mobile application.

By registering on our platform, accessing your account or using any of our services, you confirm that you have read, understood and agreed to these Terms in full. If you do not agree with any part of these Terms, you are requested to stop using our services.

gf99 is an online entertainment platform offering sports betting, live casino, slot games and various digital gaming services. Our goal is to provide players in Bangladesh with a safe, transparent and enjoyable gaming environment.

The following conditions must be met to open an account and use services at gf99:

If false information is provided at registration, or if an account is opened on behalf of an ineligible person, gf99 reserves the right to immediately close that account and cancel any pending transactions.

3.1 Account Creation

Each individual may create only one single account. Multiple accounts held by the same person ("duplicate accounts") are strictly prohibited. Operating multiple accounts from the same device, IP address or payment method will be considered a violation and all associated accounts may be closed.

The name, date of birth, mobile number and payment details you provide at registration must match your identity document.

3.2 Password and Account Security

It is entirely your responsibility to keep your account password confidential and to protect your account from any unauthorized access. Follow the security guidelines below:

• Use a strong password containing letters, numbers and special characters.
• Do not share your password with anyone.
• No one, whether known to you or not, may use your account.
• If you notice any suspicious activity on your account, notify the support team immediately.
• Log out of your account after using a public device.

3.3 Account Verification (KYC)

We follow a Know Your Customer (KYC) process. At any time, particularly for large withdrawal amounts, we may request any of the following documents to verify your identity:

• A copy of your National Identity Card (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method used.

The withdrawal process may be put on hold until verification is complete.

4.1 Transaction Verification

gf99 reserves the right to verify and approve any deposit or withdrawal request. If we believe a transaction may be suspicious, fraudulent or related to money laundering, we are obliged to suspend or cancel that transaction and notify the relevant authorities.

Before filing a chargeback or payment dispute, you must contact [email protected]. Filing an unjustified chargeback may result in permanent account closure.

4.2 Currency

All transactions on the gf99 platform are conducted in Bangladeshi Taka (BDT / ৳). Transactions in any other currency are not supported.

gf99 offers various types of bonuses and promotional offers. The following terms must be followed when claiming and using these bonuses:

5.1 Welcome Bonus

5.2 General Bonus Policy

• Bonus offers may be changed or withdrawn without notice.
• Specific eligibility conditions may apply for participating in a promotion.
• Multiple bonuses cannot be used at the same time unless specifically approved.
• Winnings from bets placed with bonus funds remain in the bonus balance until the wagering requirement is met.
• The final decision of gf99 regarding any bonus offer must be accepted as binding.
• Multiple accounts created to take advantage of promotions will be closed immediately.

5.3 VIP Program

gf99 has four VIP tiers — Bronze, Silver, Gold and Platinum. The weekly cashback rate increases as you move to a higher tier. The maximum weekly cashback is 0.4% at Bronze, 0.8% at Silver, 1.1% at Gold and 1.5% at Platinum. VIP benefits are subject to change.

All games available on the gf99 platform are developed and operated by internationally recognized software providers. Each game is governed by its own rules, which are available within the game interface.

6.1 General Betting Rules

• Once a bet is confirmed it cannot be cancelled unless a technical error is proven.
• If a game session is interrupted due to a network disconnection, the system will automatically resume from the last saved state.
• gf99 reserves the right to void any winnings incorrectly awarded as a result of a software error or technical failure.
• In live casino games, the dealer's decision is final.

6.2 Sports Betting

• Betting opportunities are available on cricket, football, kabaddi and other sports.
• If a match or event is cancelled or postponed, bets will be settled according to the applicable rules.
• Odds may change at any time; the odds at the time of bet confirmation will apply.
• Betting based on match fixing or insider information is strictly prohibited and may result in legal action.

6.3 Technical Errors

If a technical error occurs in any game or transaction, the relevant round or bet may be cancelled and the original stake amount returned. gf99 will not be held responsible for any loss suffered by a user as a result of a technical error.

The following activities are strictly prohibited on the gf99 platform and any one of them may result in immediate account closure and forfeiture of winnings:

gf99 places the highest importance on the privacy of your personal information. We keep your data secure using SSL encryption and modern cybersecurity technology.

8.1 Data Collection & Use

Information you provide at registration, your transaction history, and gameplay data are used for the following purposes:

• Account verification and management.
• Payment processing and ensuring transaction security.
• Fraud detection and prevention.
• Meeting legal obligations.
• Improving the platform and providing a personalized experience.

8.2 Sharing Data with Third Parties

We do not sell your personal information to third parties. However, limited data may be shared with selected partners for payment processing, technology services, and legal requirements. Read our Privacy Policy for more details.

8.3 Cookie Policy

Our website uses cookies to improve functionality and personalize your browsing experience. You can manage cookies through your browser settings, but this may limit some platform features.

gf99 considers responsible gaming a core value. We want our platform to remain entertaining and safe for all users.

9.1 Keep Yourself Safe

• Bet within affordable limits and do not chase losses.
• Never treat gaming as a source of income.
• Avoid playing while drinking or under mental stress.
• Take a break if you are spending too much time gaming.

9.2 Available Safety Tools

Upon your request, we can provide the following protective measures:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Session Limits: Automatic logout after a set period of time.
• Temporary Break: Temporarily suspend your account for a specified period.
• Self-Exclusion: Request a long-term account closure.

To learn more about these safety tools, visit our Responsible Gaming page or contact our support team.

10.1 Closure by User

You may voluntarily request to close your account at any time. In this case:

• Withdraw any remaining balance before the account is closed.
• All active bonuses and incomplete wagering requirements will be cancelled.
• Submit your request through the support team.

10.2 Suspension or Closure by gf99

gf99 reserves the right to temporarily suspend or permanently close any account without notice in the following circumstances:

• Violation of any clause of these terms and conditions.
• Fraudulent or suspicious activity.
• Providing false information or failing KYC verification.
• Suspicion of money laundering or other illegal activities.
• Extended inactivity (generally 12 months).
• Instructions from regulatory or legal authorities.

10.3 Status of Funds After Closure

If an account is closed due to a breach of terms, gf99 may hold the balance until the investigation is complete. If fraud is proven during the investigation, the relevant funds may be forfeited.

To the maximum extent permitted by applicable law, gf99 will not be liable for the following:

• Losses caused by internet connectivity issues, hardware failures, or third-party service problems.
• Temporary unavailability of the platform or disruptions due to maintenance.
• Unauthorized access to your account due to your own negligence in protecting your information.
• Cyberattacks or hacking incidents that could not be prevented despite genuine efforts.
• Any expected profit not received from game or betting outcomes.
• Your unawareness of the legal status of online gaming services in your jurisdiction.

11.1 Indemnification

You agree to defend and indemnify gf99, its officers, directors, and representatives against any claims, damages, liabilities, or expenses arising from your breach of these terms or misuse of the platform.

12.1 Terms Updates

gf99 reserves the right to change, update, or amend these terms and conditions at any time. For significant changes:

• A notification will be sent to your registered email at least 7 days before the change takes effect.
• The updated terms will be published on this page with the effective date noted.
• Continued use of the platform after the new terms take effect will be considered your acceptance of the updated terms.

12.2 Dispute Resolution

Any dispute relating to these terms or use of the platform will first be addressed through direct discussion. Contact [email protected] to submit a complaint. We generally aim to resolve all reasonable complaints within seven (7) business days.

12.3 Contact

If you have any questions or concerns about these terms, please contact us:

These terms and conditions were last updated in January 2026. By using gf99's services, you are agreeing to all of these terms. For more information, see our Privacy Policy and Responsible Gaming pages.